Dear Executive: Marry Your Digital Team Lead!

December 2, 2013

Whether or not you realize it, your organization is married to your digital team lead. Or you should be! Organizations that churn through digital leads rarely realize their true online strategy, and more often than not, end up spinning their wheels and exposing themselves to constant battles over who owns the digital channel – from […]

Out of the Darkness: Letting Yourself (and Others) Off the Governance Hook

September 2, 2013

Many organizations aim to implement governance. The hearts of a few tend to be in a good place, and they are just optimistic enough to think they can achieve nirvana and claim the prize. But they fail. Many do. Most do, really. And that is where either a seed to sound governance is rooted, or […]

Three Key Ingredients for Successful Governance

May 2, 2013

I have been heads down as of late (OK, for a while) working through a lot of governance issues, both on the client side, as well from a best practices/approach development perspective. A pointed question several days ago from a client made me reflect again on what makes governance stick, and when can it be […]

Web Chief Officer and the Age of Outsourced Platforms

March 2, 2013

A few years ago, it would have been unheard of to have a Chief Digital Officer (CDO) in an organization. Today, this role is becoming increasingly visible in large organizations that have struggled with balancing the functional (or business) side of the house with the technical (IT) group. We are seeing not only more official […]

Onward with the Content Management March!

October 23, 2012

Yet again, I had the privilege this year of judging the CODiE awards, focusing on the “Best Content Management Solution” category. It is always amazing to speak with the folks who make the technology, for they are really trying hard to make a difference in the life of the end user. New features are added […]

Weeding Your Content Problems

October 2, 2012

As usually happens in life, it turns out that a wave of subjects have me thinking about the same problem on several fronts. Several clients have been struggling with CMS migrations and while it used to be more about technical challenges, now it seems they are all battling the overwhelming level of ROT (redundant, outdated, […]

All Hail SharePoint!

May 2, 2012

I turned blue earlier today as I tried to hold back my comments and watch two individuals (both mid-level web experts) argue over whether the enterprise should use SharePoint or an alternative portal platform for their content needs. This would have been a valid conversation had it not become obvious that neither individual understands SharePoint, […]

SharePoint Web Governance

April 14, 2012

Many sites today, whether based on SharePoint or other technologies, are plagued by an unruly set of content that is either outdated, contradictory to other content on the site, or simply duplicate and looming about the site. These problems are often seen as nothing more than a content problem, but in reality it poses a […]